Discover the proven way to gain 10 to 20 additional margin points through intelligent automation and process optimization.
Increase your profitability: digitalize vs. recruit
The agency dilemma: growth vs. profitability
For a small travel agency or DMC, growth is a natural objective: more customers, more cases, more sales. But this growth quickly comes up against a well-known obstacle: the payroll.
In practice, many agencies think that increasing the number of sales necessarily means hiring new agents. However, each new hire entails additional fixed costs, greater organizational complexity, and often stagnating or even declining margins.
The reality is simple: hiring too soon cuts into your margins. Before you recruit, there's a more profitable alternative.
4 concrete ways to boost your margins
Discover four proven strategies for optimizing your profitability without increasing your workforce.
- Automation: free up valuable time for repetitive tasks
- Contextual upselling: Increase the average basket for each customer
- Error reduction: Centralize your data for greater accuracy
- Real-time control: Monitor your margins instantly
Lever #1: Automate repetitive tasks
Every travel agent loses several hours a week on tasks that don't directly create value: generating quotations, customer follow-ups, supplier follow-up, document layout.
Automatic quote generation
Quotations can be created in a few clicks instead of several hours of manual work.
Scheduled relaunch
Customer follow-ups are automated according to your sales strategy
Centralized supplier tracking
All confirmations are followed up without scattered emails
Instant roadbooks
Travel documents are generated automatically
Lever #2: Integrate contextual upsells
Increasing your margins doesn't just mean cutting costs: you can also increase the average basket. Contextual upselling means offering complementary options at the right time.
Examples of high-performance upsells:
- Superior room or premium suite
- Private rather than collective transfer
- Exclusive activities and gastronomic experiences
- VIP services and personalized concierge service
Centralized system prevents transcription errors and oversights
2 - Price consistency
Rates are automatically synchronized with your suppliers
3 - Compliance with contractual conditions
All important clauses are systematically integrated and applied
Lever #3: Reduce costly errors
Mistakes are costly for agencies: an incorrectly entered rate can reduce your margin, an unavailable activity generates dissatisfaction, and a commission oversight results in lost revenue.
Lever #4: Manage your margins in real time
Many agencies discover their profitability after the fact, once the trip is over. This reactive approach limits your ability to optimize.
With real-time management, each file instantly displays the margin, taking into account supplier costs, applied commissions and validated upsells.
Benefits of proactive steering :
- Immediate view of profitability
- Possible adjustments before validation
- Informed decision-making
- Continuous performance optimization
Impact in figures: concrete gains
Here's the measurable impact of each optimization on your profitability, based on real data from agencies using these methods.
Added together, these optimizations represent up to +10 to +20 margin points per file. And the best part? You can achieve these gains without hiring additional staff.
Case study: transformation of a local branch
Let's take the concrete example of a local branch handling an average of 40 files a month, which has implemented these optimizations.
Initial situation
- 2 to 3 days per case per agent
- Many repetitive tasks
- Average margin: 12%.
- Largely manual processes
After optimization
- 30-40 minutes per quote
- Integrated automatic upsells
- Average margin: 18-20%.
- Smooth, digitalized processes
Result: at constant volume, several tens of thousands of euros of additional net margin over the year - without a single recruitment.
Your next step towards greater profitability
Increasing your margins is not based on a single action, but on a series of complementary optimizations: automation, upsell, error reduction, real-time management.
Galdeo brings them together in a single tool, designed for agencies and DMCs that want to grow while protecting their profitability.
Before you hire, optimize your processes
Every hour saved translates directly into additional margin points
Measure the impact on your profitability
A data-driven approach for informed decisions
Ready to discover how to increase your margins without recruiting? Request your free Galdeo demo and see for yourself the impact on your profitability.